Last updated: 24th September 2026

At Green Gnomes Ltd, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you use www.greengnomes.co.uk or any other website operated by Green Gnomes Ltd under the greengnomes.co.uk domain that does not have its own privacy policy. It also explains your rights in relation to the personal information we hold about you.

Who We Are

Green Gnomes Ltd
1-9 Buxhall Business Park
Stowmarket
Suffolk
IP14 3BW
United Kingdom

For the purposes of applicable UK data protection legislation, Green Gnomes Ltd is the organisation responsible for your personal information.

Our Data Protection Lead is David Watson.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details above or through our website's contact form.

Contacting Us

You can contact us by:

• Phone: 0333 041 6973

• Email: enquiries@greengnomes.co.uk

• Post: Green Gnomes Ltd, 1-9 Buxhall Business Park, Stowmarket, Suffolk, IP14 3BW

What Information We Collect

We aim to collect only the personal information we need to deal with your enquiry or provide our services.

When you contact us through our website, we may collect:

• Your name

• Your email address

• Your telephone number, if provided

• Any information you choose to include in your message

We may also collect limited technical information when you visit our website, such as your IP address, browser type and device information, where this is necessary for the operation, security or improvement of our website.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries submitted through our website

• Provide information, quotations or services you have requested

• Communicate with you about your enquiry or our services

• Operate, maintain and secure our website

• Keep appropriate business records

• Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

Our Lawful Basis For Processing

Depending on the circumstances, we may process your personal information because:

• It is necessary to respond to your enquiry or take steps at your request before entering into a contract;

• It is necessary for us to comply with a legal obligation; or

• It is necessary for our legitimate interests, such as operating our business, responding to enquiries, maintaining our website and protecting our systems, provided that these interests do not override your rights.

Where consent is required by law, we will ask for your consent before processing your information on that basis.

Who We Share Your Information With

We do not sell, rent or trade your personal information.

We may share personal information with trusted third-party service providers where this is necessary to operate our website or business. For example, this may include website hosting, email, IT and other technical service providers.

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.

We may also disclose personal information where we are required to do so by law, court order or a regulatory authority.

How Long We Keep Your Information

We keep personal information only for as long as we reasonably need it for the purpose for which it was collected.

For example, information provided through our contact form will normally be retained for as long as necessary to deal with your enquiry and any resulting business relationship, and for any additional period where we have a legal, regulatory or legitimate business reason to retain it.

We regularly review the information we hold and securely delete or dispose of information when it is no longer required.

Your Rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Request the transfer of certain personal information to you or another organisation

These rights are subject to certain legal conditions and exceptions.

If you wish to exercise any of these rights, please contact our Data Protection Lead, David Watson, using the contact details in this Privacy Policy.

We may need to ask for additional information to verify your identity before dealing with your request.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

While we take the security of your information seriously, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use our website.

Where cookies or similar technologies require your consent under applicable law, we will obtain your consent before using them.

You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

International Transfers

If we need to transfer personal information outside the United Kingdom, we will ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

Complaints And Concerns About Your Personal Information

We take concerns about privacy and the handling of personal information seriously.

If you have a concern about how we have collected, used or handled your personal information, please contact our Data Protection Lead, David Watson, in the first instance. We will review your concern and respond in accordance with our data protection obligations.

Our general complaints procedure is covered separately by our Complaints Policy.

You also have the right to raise a concern directly with the Information Commissioner's Office (ICO), which is the UK's independent regulator for data protection.

You can find information about your data protection rights and how to make a complaint on the ICO's website.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, the way we process personal information, or changes in applicable law.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We recommend checking this page periodically for the latest version.​