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Important: A guide on how to verify an assessors ID, here.
What We Do For Tenants.
We carry out assessments to help improve homes in your area. Here’s what you can expect.
What Is Retrofit?
Retrofit means upgrading existing homes to make them more energy efficient. Instead of building new houses, we improve older properties so they use less energy, stay warmer, and cost less to heat.
This is usually done by adding insulation, improving heating systems, reducing draughts, and upgrading windows or ventilation. These changes help your home retain heat better and feel more comfortable throughout the year.
Many retrofit projects are supported by local councils and housing providers to help homes become warmer, healthier, and more energy efficient.
How Will This Benefit You?
Here’s how these improvements will make a real difference to your home and daily life.
A Comfortable Home
Your home will stay warmer for longer, especially during the colder months. This means you’ll feel more comfortable without needing to turn the heating up as high.
Healthier Living
Retrofit improvements can help reduce damp, condensation, and mould. This creates a healthier home, which is especially beneficial for families, older residents, and anyone with respiratory conditions.
Lower Energy Bills
By making your home more energy efficient, you should see a reduction in your heating costs. Many tenants notice their energy bills becoming more manageable.
Great Overall Wellbeing
You’ll experience fewer draughts, more consistent room temperatures, and better air quality. This makes everyday living more pleasant and can improve your quality of life at home.
How Does The Process Work?
We’ve made the process simple and straightforward. Here’s what you can expect:
1. First Contact
We will contact you to arrange a convenient time for a Retrofit Assessment at your home. This call is simply to book the appointment and answer any questions you may have.
3. Next Steps
Once the assessment is complete, we will review the findings and produce a report. Your Housing Provider will then contact you with the results and explain what happens next. This may include information about any improvement works, funding, or further steps.
2. We Visit You
A qualified assessor will visit your home to carry out a detailed survey. They will look at things like insulation, heating, windows, and ventilation. The visit usually takes between 1 and 2 hours. You don’t need to do anything to prepare.
Feedback From Tenants Like You.
"I would like to take the opportunity to say Green Gnomes have been working with us on Local Authority projects/frameworks to complete all the retrofit assessments, retrofit design, retrofit coordination, and bespoke decarbonisation reports to deliver the client's goals of net zero ahead of 2030. Green Gnomes have an extremely experienced, knowledgeable, and professional team who are always available to answer queries and assist where possible. I am very happy to highly recommend the services they offer." - Person
"It’s been a pleasure to deal with the team at Green Gnomes during the difficult period of transition of PAS2035. They provide an exceptional standard of work and with a quick and efficient turn around, they have provided us lots of support from their experienced retrofit team along with a great service
Brilliant company to work with." - Person
Find Out Where We Are Working.
Check the map or list below to see if we are carrying out assessments with your Housing Association.
The North:
InCommunities Ltd - Retrofit Assessments
The East of England:
East Suffolk Council - Retrofit Assessments
The South East:
Slough Borough Council - Retrofit Assessments
Wokingham Borough Council - Retrofit Assessments
PA Housing - Retrofit Assessments
Folkestone & Hythe District Council - EPC++
Your Safety Matters.
At Green Gnomes, your safety is our top priority. That’s why every assessor who visits your home will show you their official ID card to confirm their identity.
Please check the following details on the ID card:
The unique ID number
The assessor’s full name
Their photograph
The Green Gnomes logo
If you have any doubts or would like to verify someone’s identity, please call our office on 0333 041 6973 or 0330 043 2132 before allowing them entry.
Never allow anyone into your home if you are unsure about their identity.
Frequently Asked Questions.
Do I need to clean or move my furniture before you arrive?
Not at all. We just need clear paths to look at your heating system, windows, and meters. You do not need to do any heavy lifting or deep cleaning for us.
How long will it take, and do I have to stay the whole time?
A typical assessment takes between 1 and 2 hours depending on the size of your home. An adult over the age of 18 must be present in the property for the entire duration.
Will my rent or council tax go up because of this assessment?
Absolutely not. This survey is completely free for you. It is funded by your housing provider to help improve your home, and it will never increase your rent or tax
Will this make my energy bills more expensive?
No. The goal of this assessment is to help your housing provider plan upgrades (like better insulation or modern heating) that will actually make your home easier and cheaper to keep warm.
Why are you taking photos of my home? Where do they go?
We take photos of things like your boiler, windows, and insulation to prove the current condition of the building to the energy regulators. We never share these publicly, and we always protect your personal privacy.
What happens if I need to change or reschedule my appointment?
We know life happens. You can easily reschedule by calling our team and we will find a time that works perfectly for you.
Get In Touch With Us.
Fill in the form below and our team will get back to you as soon as possible.
¹By submitting this form you agree to our Privacy Policy which can be read here.
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