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Important: A guide on how to verify an assessors ID, here.
What We Do For Tenants.
We carry out assessments to help improve homes in your area. Here’s what you can expect.
What Is Retrofit?
Retrofit means making improvements to an existing home to make it more energy efficient, comfortable and suitable for the people living in it.
Depending on the property, improvements could include insulation, ventilation, heating upgrades, solar panels or other energy-saving measures. Every home is different, so a Retrofit Assessment helps your housing provider understand which improvements may be suitable for your home.
Not every property will need the same improvements, and some homes may already perform well.
How Will This Benefit You?
Here’s how these improvements will make a real difference to your home and daily life.
A Comfortable Home
Your home will feel warmer in the winter and cooler in the summer, resulting greater comfort and lower bills.
Healthier Living
Retrofit improvements can help reduce damp, condensation, and mould. This creates a healthier home, which is especially beneficial for families, older residents, and anyone with respiratory conditions.
Lower Energy Bills
By making your home more energy efficient, you should see a reduction in your heating costs. Many tenants notice their energy bills becoming more manageable.
Great Overall Wellbeing
You’ll experience fewer draughts, more consistent room temperatures, and better air quality. This makes everyday living more pleasant and can improve your quality of life at home.
How Does The Process Work?
We’ve made the process simple and straightforward. Here’s what you can expect, click on each section to read more!
First Contact
We will contact you to arrange a convenient time for a Retrofit Assessment at your home. This call is simply to book the appointment and answer any questions you may have.
We Visit You
A qualified assessor will visit your home to carry out a detailed survey. They will look at things like insulation, heating, windows, and ventilation. The visit usually takes between 1 and 2 hours. You don’t need to do anything to prepare.
Next Steps
Once your Retrofit Assessment is complete, the information is reviewed to understand how your home currently performs and whether any improvements may be suitable. Your housing provider will use this information, alongside other project considerations, to decide what happens next.
Find Out Where We Are Working.
Check the list below to see if we are carrying out assessments with your Housing Association.
The North:
InCommunities Ltd
The East of England:
East Suffolk Council
The South East:
Slough Borough Council
Wokingham Borough Council
PA Housing
Paradigm Housing
Folkestone & Hythe District Council
Your Safety Matters.
At Green Gnomes, your safety is our top priority. That’s why every assessor who visits your home will show you their official ID card to confirm their identity.
Please check the following details on the ID card:
The unique ID number
The assessor’s full name
Their photograph
The Green Gnomes logo
As of October 2026 we have implemented a new safety feature to all assessor IDs, some assessors may have a different ID, check the following details on the ID card:
The Assessor ID number
The assessor’s full name
Their photograph
The Green Gnomes logo
You can scan the QR code to visit their verification page
If you have any doubts or would like to verify someone’s identity, please call our office on 0333 041 6973 or 0330 043 2132 before allowing them entry.
Never allow anyone into your home if you are unsure about their identity.
Frequently Asked Questions.
Do I need to clean or move my furniture before you arrive?
Not at all. We just need clear paths to look at your heating system, windows, and meters. You do not need to do any heavy lifting or deep cleaning for us.
Why are you taking photos of my home? Where do they go?
We take photos of things like your boiler, windows, and insulation to prove the current condition of the building to the energy regulators. We never share these publicly, and we always protect your personal privacy.
Will this make my energy bills more expensive?
No. The goal of this assessment is to help your housing provider plan upgrades (like better insulation or modern heating) that will actually make your home easier and cheaper to keep warm.
Will my rent or council tax go up because of this assessment?
Absolutely not. This survey is completely free for you. It is funded by your housing provider to help improve your home, and it will never increase your rent or tax
How long will it take, and do I have to stay the whole time?
A typical assessment takes between 1 and 2 hours depending on the size of your home. An adult over the age of 18 must be present in the property for the entire duration.
What happens if I need to change or reschedule my appointment?
We know life happens. You can easily reschedule by calling our team and we will find a time that works perfectly for you.
Get In Touch With Us.
Fill in the form below and our team will get back to you as soon as possible.
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