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Luxury Flats
If you've been asked by your local authority to book an energy assessment, or you'd like to book one for yourself we hope you'll find the information below helpful. If any other queries pop up, feel free to give us a call 0333 041 6973 or send us an email bookings@greengnomes.co.uk, we are here to help.    

Social Housing Tenants & Homeowners

What Is Retrofit? 
Retrofit is the process of improving a property’s energy efficiency. This can include improvements to: 

Insulation 
Windows and doors 
Heating systems 

To understand how energy‑efficient your home currently is, we carry out a Retrofit Assessment. 

Your home will receive a rating from G (least efficient) to A (most efficient). Government targets currently require rental properties to achieve a minimum EPC rating of C by 2030. 
The Assessment Process 
If we are working with your Local Authority or Housing Provider, we will contact you to arrange a convenient time to assess your home. 

Important: 

We will only contact you from 0333 041 6973 

If anyone contacts you from a different number claiming to be Green Gnomes, do not share any information 
Who Will Visit My Home? 
A qualified Retrofit Assessor will carry out the assessment. They will always carry official photo ID, please check this before allowing entry. 

All of our assessors are hand-selected and vetted by us, we like to be fussy about the people who we let into your home. Our assessors are all professional and will treat your home with the utmost care and respect.

We will confirm the name of the assessor when the appointment is made.
Where Will The Assessor Need Access To? 
To complete the assessment, the assessor will need: 

Access to every room in your home 

Access to external walls 

Access to your loft space - only if you have one

This helps us fully understand how your property performs. 

If someone in your household is unable to have the assessor enter their room, we can work with you to find an alternative plan.

Do you need support?

If you have any additional needs or require support during the assessment (for example: PPE requirements or extra time), please contact our Bookings Team, who will be happy to help. 
What Happens After The Assessment? 
The completed assessment is sent to your Local Authority or Housing Provider. They will decide: 

Whether your property is eligible for improvements

Which improvements will benefit your home most 

You will then be contacted by them or their appointed contractor. 
Common Questions
Will my energy bills go down? 

Many households see lower energy bills after improvements. DESNZ estimates average potential savings of up to £1,271 per year, though actual savings vary by home and energy use. 

Can I have a copy of my assessment? 

Green Gnomes is not the Data Controller, so we cannot provide copies. Please contact your Local Authority or Housing Provider to request this.
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Get in touch

Unit 1-4 Buxhall Business Park,

Buxhall, Stowmarket, Suffolk

IP14 3BW

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0333 041 6973

0330 043 2132

enquiries@greengnomes.co.uk

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"I would like to take the opportunity to say Green Gnomes have been working with us on Local Authority projects/frameworks to complete all the retrofit assessments, retrofit design, retrofit coordination, and bespoke decarbonisation reports to deliver the client's goals of net zero ahead of 2030. Green Gnomes have an extremely experienced, knowledgeable, and professional team who are always available to answer queries and assist where possible. I am very happy to highly recommend the services they offer."
- Local Authority
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